Customer Service Rep.

Customer Service Rep

Consult with internal resources to evaluate customer requirements and develop a comprehensive approach to ensure customer satisfaction.
Ensure completion of customer projects through the coordination of engineering, manufacturing, installation and customer service activities.
Develop strong professional relationships with key partners in our business; sales operations, purchasing, finance and field offices
Resolve customer issues in a timely professional manner, always delivering a consistently high level of customer satisfaction
Processing all incoming purchase orders; credit information, shipping/delivery information, order entry and contacting the customer with any discrepancies
Receive and process all inquiries related to order entry into the system
Process all incoming requests for shipment information from either internal or external based customers
Issuing “Return Material Authorization" paperwork and facilitation of entire return process through to completion including but not limited to issuing of credit if necessary
Responsible for communicating any and all changes to an order related to product or shipment
Process changes to orders (i.e. products, prices and quantities)
Complete miscellaneous tasks as directed

5 years minimum experience in the manufacturing industry.
2-year degree minimum, 4-year preferred
Experience in ERP, CRM – Customer Relationship Management, MRP systems.
Possess excellent written and verbal communication skills.
Superior organizational, self, and time management skills with strong attention to detail.
Proven leadership skills.
Strong computer skills including Word, Excel, Access and Power Point
A customer focused passion with a “whatever it takes" attitude

Full-time